Xck44 Privacy Policy — Our commitment to protecting your data

Welcome to xck44. This Privacy Policy ("Policy") explains how your personal data is collected, stored, and used when you access and use the xck44 platform.

This Privacy Policy applies to the xck44 website, mobile application, and all our digital services. By accessing or using the xck44 platform, you are deemed to have accepted this Privacy Policy.

We believe your personal data belongs to you. xck44 is simply a trusted custodian of that data — not its owner. That's why we handle your information with the utmost care and responsibility. Millions of users in Bangladesh trust us because we've proven through action, not just words, that their data is safe with us.

Xck44 collects two types of data — information you provide directly, and information collected automatically while you use the platform.

Information you provide directly:

• At registration: full name, date of birth, mobile number, email address.
• At verification: National ID number or passport number, photo.
• At the time of payment: your bKash/Nagad/Rocket number (full numbers are never stored).
• When contacting support: details of your complaint or query.

Automatically collected data:

• Device data: operating system, browser type, screen resolution.
• Network data: IP address, internet service provider name.
• Usage data: which pages you visited and for how long, which games you played, session duration.
• Cookies & tracking technologies (see Section 5 for details).

Xck44 uses your data only for specific, legitimate purposes. Details are outlined below:

Xck44 never uses your data for any purpose outside this list. Should a new purpose arise, your consent will be obtained beforehand.

Xck44 never sells your personal data. However, limited information may be shared with trusted partners in specific circumstances:

• Payment providers: Only the information necessary to process transactions is shared with mobile banking services such as bKash, Nagad, and Rocket.
• Verification Services: With approved third-party services for identity verification.
• Legal Authorities: When required by a court order or a lawful request from a government authority.
• Anti-Fraud Organizations: Through industry-standard information sharing frameworks for fraud prevention.

Only the minimum necessary data is shared in each case, and every partner is bound by xck44's strict confidentiality agreements.

The xck44 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help enhance your browsing experience.

Types of cookies we use:

• Essential cookies: Essential for login sessions and security — these cannot be disabled.
• Functional cookies: To remember your language preferences and settings.
• Analytics Cookies: To understand which pages are most visited — fully anonymous data.
• Marketing Cookies: To show you relevant promotions — based on your consent.

You can delete or block cookies at any time through your browser settings. However, disabling certain essential cookies may cause some site features to not work as expected.

Xck44 does not retain your data longer than necessary. Retention periods depend on the type of data and the purpose for which it was collected:

• Account information: For as long as your account remains active. Up to 5 years after account closure where required by law.
• Transaction History: 7 years (in compliance with financial regulations).
• Verification Documents: 3 years after account closure.
• Support contact: Deleted 2 years after resolution.
• Cookies & Session Data: At the end of the session or within 30 days at most.
• Marketing Data: Effective immediately upon unsubscribing.

Once the retention period expires, your data is securely deleted or anonymised so you can no longer be identified.

As an xck44 user, you have the following rights over your personal data. To exercise any of these rights, please contact us at our Help Centerto get in touch.

Xck44 uses industry-standard technology and processes to keep your data secure. The key elements of our security framework include:

• 256-Bit SSL Encryption: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): Prevents unauthorized access to your account.
• Firewall & Intrusion Detection: 24/7 security monitoring.
• Regular Security Audits: Periodic audits conducted by independent third-party experts.
• Staff Training: Only authorized personnel have access to your data.
• Data Backup: Secure, encrypted backups are maintained on a regular basis.

In the event of a security breach, xck44 will promptly notify affected users and take all necessary action.

Xck44 is strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under 18.

Should any minor's information enter our system for any reason, we will delete it immediately and close the associated account.

If a parent or guardian believes their child has created an account on xck44, please contact us immediately at Help Center. We will take action within 24 hours.

If you have any questions, concerns, or complaints regarding this Privacy Policy, please get in touch. We take every concern seriously and work to resolve it as quickly as possible.

• Email: privacy@xck44.im
• General support email: support@xck44.im
• Live Chat: Via the chat button at the bottom right of the website.
• Help Centre: Help Center page Visit us.

You may also submit a rights request or data deletion request through the same channel. We typically provide an initial response within 7 business days and aim to fully resolve all requests within 30 days.

Xck44 deeply respects your trust and privacy. Your presence on this platform is what drives us — which is why we never compromise on protecting your data.